Frequently asked questions

Here you will find the answers to the questions you may have about Home Exchange.
If you can’t find the answer, please, contact our Member Support.


Your ID Verification shows other members that Multi-Culty have confirmed your identity.

To verify your profile you should send us one valid photo ID (like a driver's license or passport) and one recent utility bill and we'll reward you with a lovely little icon on your Multi-Culty profile, that means that we checked you out and confirm your identity.

To find out more, contact our team

We recommend that all messages should be handled through the website. It will keep your privacy and protect you from scams, phishing attacks and fraudulent payments. This enables us to provide a good level of service and to ensure that all interactions follow to our Terms of Use

After you agree a trip you can exchange details to communicate off-site

Before the travel you can find out to your home insurer to make sure you're covered while you exchange and to take out any extra cover, if you need it.

Your personal data- phone number, home or email address will not be visible anywhere on the website for other members.

Home location. When you are locating your home on the site, you can choose just the wider district in which you live, if you don’t want to show exact place.

We protect your privacy, when members contacting you about a home exchange, they cannot see your full name unless you choose to share this - just your first name.

Our website is secure. All transactions made through the website are controlled by verified payment service.

Our community is based on honesty and trust. Before the exchange, you and your exchange partner should know some basic information about each other. Firstly, we recommend you to read in details your potential exchange partner’s profile and check out their past exchange guestbook reviews. Secondly, you should arrange a phone call or a video call.

And always remember, that it’s ok to say no, if you don’t think you are a home swap match. You can politely decline the exchange offer.

Mutual trust and respect are the basic principles on which the idea of ​​home exchange travel is based. After all, you live in other people’s house, while they live in yours. Therefore, you treat their home the way you want them to treat yours.