Frequently asked questions

Here you will find the answers to the questions you may have about Home Exchange.
If you can’t find the answer, please, contact our Member Support.


After any trip made and agreed through the site, we will send you an email asking you to post a review on your exchange.

Reviews consist of a star rating out of 5, along with a comments where you can let other members know about your home exchange experience, the home and your hosts.

These reviews will be posted on your host's profile and all reviews can also be found in our Member Reviews page.

You do not have to note dates when you are sending the request for exchange.

Add or remove a feature at any time by going to My listings.

Click Edit to see details and edit your home features.

Click My profile to add or edit your personal information, change the password  and add your photo..

Remember to click Save changes for any updates you make.

At any time you can edit details about your home in My listings.

You can find My Listings in the top right of your screen. after you Log in to your Account.

All the members can list 2 houses on the site without any extra fee per home. Just go to your My Listings area, and click on the 'Add listing' link. Only the members who have free trial period can list only one home. If you have any questions about how to do this, please contact us.

At first, you have to add some photos of your home. We recommend you to add at least one photo to your listing, so you will be more likely to receive home exchange requests.

Secondly, we advice you to mention some information about your home and about you.